Questions? We’ve got you covered. (Literally)

Visit www.onceinsurance.com to get a personalized quote in minutes. Simply provide a few details about your valuable, and you'll be on your way to enjoying peace of mind.

We've designed the Once experience to be as easy as possible. In only a few minutes, you can complete the entire process online, from getting a quote to securing your policy. However, if you have any questions along the way, our friendly agents are always ready to help. Just reach out using our Contact Us page.

We value your time, which is why we've streamlined our application process. In most cases, you can complete the application, receive a personalized quote, and purchase your policy in 3 minutes or less. Of course, feel free to take as much time as you need to review the product and make an informed decision.

Once your policy is purchased, we will promptly send your policy contract and certificate of insurance to the email address you provided. You can rest easy knowing that your coverage is just a click away. And if you ever misplace it? No worries — just get in touch and we’ll get you a replacement copy.

At Once, we're passionate about protecting the items that mean the most to you. Our coverage currently includes watches, earrings, rings, necklaces, bracelets and cufflinks. This encompasses gold, silver, precious gems and stones, heirlooms, collectibles, and keepsakes within these categories. Click here for a full list of what’s covered. 

We're always looking to expand our coverage. If you have a valuable that we don’t yet cover, send us a message through our Contact Us page, and we'll keep you updated as we add more items to our list.

We are committed to providing you with the best possible service. While we cannot accommodate customer cancellations after the policy is issued, we will do our best to accommodate cancellation requests made within the first 24 hours.

With Once, there are no surprises. Our policies never have a deductible, ensuring that you know exactly what you'll pay for your insurance and what you'll receive if your valuable is lost, damaged, or stolen. It's all part of our commitment to providing you with the most straightforward and stress-free insurance experience possible.

We understand that your valuable is truly precious. Currently, Once offers coverage up to $5,000. If your item is valued higher, you can still choose to insure it up to this limit. We're constantly working to expand our coverage options, so please let us know about your item through our Contact Us page, and we'll notify you as soon as higher coverage becomes available.

No, a Once policy is not a warranty. We do not insure or guarantee the quality of the product you've purchased, nor do we cover mechanical breakdowns or other product deficiencies. We protect your valuable against loss, damage, or theft caused by events beyond your control and the control of the manufacturer.

To ensure that each of your valuables gets the full coverage it deserves, each Once policy covers a single item. If you wish to insure multiple items, you can purchase separate policies for each one. Please note that we may limit the number of policies issued to an individual at our discretion.

Your Once policy is designed to provide complete protection for your valuable. In the event that you need to file a claim, the policy will terminate upon payment of the claim. You will receive the full insured value, and the item will no longer be covered. This ensures that you receive the maximum benefit when you need it most.

Absolutely! Your valuables are meant to be enjoyed as you live your life fully. Whether you're at home or abroad, your Once policy has you covered. We simply ask that you refrain from wearing your valuables during extreme activities like skydiving or jet skiing. If you're planning on participating in these types of adventures, please ensure your valuables are stored safely.

We understand that 5 years is a long time to keep track of an email. If you misplace your policy certificate, don't worry – your coverage remains intact. Simply reach out to us with your name and date of birth, and after verifying a few additional details, we'll email you a replacement certificate right away.

We believe that everyone deserves the opportunity to protect their most cherished possessions. As long as you're over 18, live in the USA, and have a valid address, you're eligible to purchase a Once policy. It's that simple!

Absolutely not! One of the many benefits of a Once policy is that it's completely standalone. Unlike many other valuable insurance options that are sold as add-ons to homeowner's policies, there is no requirement to be a homeowner to enjoy the peace of mind that comes with a Once policy.

Absolutely not! With Once, not only do you enjoy the convenience of a single payment, but you also save money. A Once policy is approximately 35% cheaper over the 5 year period compared to purchasing 5 years of traditional insurance.

At Once, we put you, the consumer, first. Our team has worked tirelessly to create a seamless product that reduces overhead costs without compromising on quality. The result? The world's simplest and most affordable way to insure your valuables.

Absolutely! At Once, we prioritize your security. We've partnered with Stripe, a leader in secure payment processing, to ensure your information is protected with state-of-the-art encryption.

No, we do not store your payment information. Our one-time payment model is built not only to make insurance seamless and affordable, but also to respect your privacy, as we do not need to keep your information on file for future payments.

Rest assured, your Once policy is in good hands. Brokery.io, a trusted and licensed insurance agent in all 50 US states, expertly handles the quoting and selling of all Once policies.

With Once, your valuables are protected by American Specialty Insurance Company (ASIC), a reliable Arizona-based company with a Financial Strength Rating of A- (Excellent) from AM Best.

Your Once policy is designed to provide comprehensive protection against theft, damage, and loss due to a wide range of causes. While most common scenarios are covered, there are some exclusions, such as wear and tear, purposeful damage by the owner, and mysterious disappearance. You can find a full list of exclusions in your insurance agreement, here.

At Once, we believe in total transparency. If you need to file a claim, you will receive the full stated value that you insured. No hidden fees, no complicated calculations. For example, if you insured a valuable at $2,500, you would receive a claim payment of $2,500.

We understand that when you experience a loss, you need a quick and convenient solution. That's why all Once claim payments are made fully in cash, giving you the flexibility to decide how to best mend or replace your item.

In the unlikely event that you recover your valuable after your claim has been paid, you can choose to either reimburse the claim amount or send us the recovered item.

Once revolutionizes the way you insure your valuables, offering unparalleled convenience and affordability compared to traditional insurance policies. With a single, one-time payment, you get comprehensive 5-year coverage that's approximately 35% cheaper over 5 years. Once eliminates annual renewals, recurring fees, and deductibles, paying out the full insured value of your item in cash if you need to file a claim. Read more about how we revolutionize the way insurance works on our About Us page.

At Once, we understand that trust is earned, not given. That's why we're committed to being transparent, reliable, and trustworthy in everything we do. Our product was developed, implemented, and is managed by experienced insurance professionals with 28 years of combined experience. Our providers, Brokery.io and ASIC, are well-established and trusted leaders in the insurance industry. We are fully licensed, accredited, and compliant with all insurance regulations. We invite you to view our licenses and learn more about us on our About Us and Legal pages.